How an order actually works at FEDREX, what happens if something arrives wrong, and what our warranty does and does not cover.
Last updated 17 August 2026FEDREX does not sell through this website. There is no cart and no checkout here. Every order begins as a conversation on WhatsApp, where we confirm the part fits your vehicle before anything ships. The terms below apply to orders arranged that way.
Nothing is charged and nothing is shipped until you have confirmed a written quote. There are no automatic renewals, subscriptions or stored payment details.
We ship across Canada and to the United States. The carrier, cost and delivery estimate depend on the part's size and weight and on your address, so they are confirmed in your quote rather than published as a fixed table here.
Delivery estimates given by a carrier are estimates, not guarantees. Weather, customs and carrier backlogs can delay a shipment after it leaves us. Where a delay is within our control we will tell you as soon as we know; where it is the carrier's, we will help you chase it.
Risk of loss passes to you when the carrier takes possession of the goods. If a shipment arrives damaged, follow section 4 — do not discard the packaging.
For shipments crossing a border, any duties, import taxes or brokerage fees are the responsibility of the recipient unless your quote says otherwise in writing.
To ask about a return, message us on WhatsApp with your order details and the reason. Contact us before sending anything back — we will confirm the return address and give you a reference. Parts returned without prior authorisation may not be traceable to you and may be refused.
A part is generally returnable when it is unused, uninstalled, and in its original undamaged packaging, complete with any hardware, fittings or documentation supplied with it.
The return window, and who pays return shipping, are confirmed in writing on your quote. Ask us before you order if it matters to your decision — we would rather answer the question up front than argue about it afterwards.
If something arrives damaged, incorrect or incomplete, message us within 48 hours of delivery with:
Keep the packaging until the matter is resolved — carriers require it to process a damage claim. Where the fault is ours or the carrier's, we will replace the item or refund it, and we will cover the return shipping. You will not be out of pocket for our mistake.
FEDREX components carry a limited warranty against defects in materials and workmanship. The term depends on the product line:
| Product line | Stated coverage |
|---|---|
| Transmission Oil Cooler 40,000 UNITS | 3-year limited warranty |
| Oil Pump PART 12612289 | Rated service life of 100,000 miles |
| Suspension System | Confirmed on your quote for the specific component |
A warranty covers a part that was defective when we supplied it. It does not cover normal wear, incorrect installation, use outside the manufacturer's specification, accident damage, neglect, contaminated fluid, or a failure caused by another component. It does not cover labour, towing, vehicle rental, lost earnings or other consequential losses.
Where a claim is valid, our responsibility is to repair the part, replace it, or refund what you paid for it, at our option.
Nothing on this page limits the rights you have under Canadian consumer protection legislation, including the British Columbia Business Practices and Consumer Protection Act. Where anything here conflicts with a right the law gives you, the law prevails.
Message us on WhatsApp and a person will answer — not a form.